Saturday, June 18, 2011

Smokey Bones Wellington, Fl.

Tonight as a spur of the moment decision, we decided to eat out. We chose Smokey Bones because it had been a while since we had been there. We arrived around 4:30 PM and the restaurant wasn't too crowded. Sadly, they didn't seem to be very organized. The hostess started to sit us down, but one of the waitresses told her that she was leaving, and there wasn't any coverage in that section. So the hostess had us go back to waiting area.

After another short wait, not even 5 minutes, they got us seated. That being said, and for those who've worked in the restaurant business will understand this, our poor server dude got sat 2 parties at once. Our party which was just me and the wife, and another party with about 6 people in it. As you can expect, the service level was slower than normal. What was really annoying, was the fact that although our server was busting his but trying to take care of his tables. The rest of the staff was just standing around the kitchen area just talking. It seemed like there was NO teamwork at all. Also, in my opinion, in the restaurant industry, if you as a server are not actively getting something for a customer or cleaning something, then you should NOT be seen. The last thing a customer wants is to have an empty drink and see staff members laughing and joking with one another.

Now I'm sure there were other circumstances such as the ones standing around were either the oncoming dinner crew or something. But still, it's just not professional and shouldn't be done.

As for the food, the wife just ordered an appetizer sampler called the "Crowd Pleaser", which she really enjoyed and said she would order again. It came with seasoned fries, chicken tenders and South West spring rolls. Portion size was good for an appetizer, with enough left over (after one person eating) to take some home. I ordered the pulled pork platter, and I wasn't impressed. The pork was too dry, even with extra BBQ sauce at the table. And there were lots of inedible fatty parts. The pulled pork is not something I would order again from here.

All in all, we were disappointed by our adventure out. Although it was obvious our server was really making an effort, he remembered special requests such as extra ranch and he brought full drinks with out being asked, he was hindered by the lack of teamwork. He was sat with way too many tables (I believe he had 4 or 5 more in addition to us and the large party) at one time.

Service C- (Our server was at least a B+, but all the others standing around not doing anything made it slower and lower)
Food: C (Wife liked hers, I wasn't a fan)
Portion Size: B


  1. Forgot to add a link to the Menu, it opens in a PDF file.

  2. Hmm makes me wonder about professionalism and was there a manager around? The appetizer sounds good. Not sure if I'm gonna go though.

  3. I'm honestly not sure... It looked like one of the managers was with the group talking, but then he started running food on the Bar side of the restaurant.